This is a translation. The Spanish version of this page is the authoritative one. If the two ever disagree, the Spanish text governs. Read it in Spanish.
You can ask us to delete your AgroBridge account and your personal data at any time, free of charge and without installing the mobile app. This page applies to the agrobridge.io website and to the AgroBridge apps for Android (com.agrobridge.ztd) and iOS. On the web, deletion is requested by email, and this page helps you write it; the two mobile apps start it from inside, each in its own way.
How to request deletion
Option 1 — From the web, by email. This is the website's route: the button opens your email app with the request already written. The site does not delete the account there and then; we confirm we received it within 20 business days at the latest and process it within the timelines below.
Request deletion by emailThis opens your email app with the request already filled in. You can also write directly to ceo@agrobridge.io.
Option 2 — From the iOS app. Open AgroBridge and go to Profile > Settings > Delete my account. You confirm with your password; there is no word to type.
Option 3 — From the Android app. Open AgroBridge and go to Profile > Delete account (at the bottom of the screen). You confirm with your password and by typing ELIMINAR — the word shown in the app, which is in Spanish on every device.
What we need from you
To protect your account from fraudulent requests, we verify your identity before deleting anything. Include in your request:
- Your full name
- The email address you registered with
- A copy of a valid government-issued ID (in Mexico, the INE voter card or a passport)
- If you only want part of your data deleted, tell us which parts and for which purposes
What gets deleted
- Your profile, credentials and contact details
- Your product listings and any lots with no transactions
- Documents and certificates you uploaded
- Your preferences, favourites and browsing history
- Activity logs and analytics data tied to your account
- Notification tokens and data stored on your device
What we have to keep
Some information cannot be deleted, because the law requires us to keep it. We would rather tell you plainly:
| Data | Reason | Period |
|---|---|---|
| Tax records and invoices | Tax obligation (SAT) | 10 years |
| History of completed transactions | Accounting obligation | 10 years |
| Fraud prevention records | Legitimate interest | 5 years |
SAT is Mexico's tax authority. Data we keep is separated from your identity wherever that is technically possible, and its use is limited to meeting the obligation that justifies keeping it.
Timelines
- Confirmation of receipt: 20 business days at most (Art. 32 of the LFPDPPP, Mexico's federal data protection law)
- Actual deletion: 30 calendar days from that confirmation
- Purge from backups: 90 days at most
Before you delete your account
Deletion is permanent and cannot be undone. If you have open orders or shipments in transit, you will need to finish or cancel them before we can process your request. We will tell you if that is the case.
If what you actually want is a copy of your information before deleting it, or just to stop receiving messages from us, write to ceo@agrobridge.io — you do not need to delete your account for either of those.
More information
This page complements our Privacy Policy, in particular the section on ARCO rights — the rights of access, rectification, cancellation and objection granted by Mexican law — and the one on Account and Data Deletion.
AgroBridge Technologies, S.A. de C.V.Data Protection Officer
ceo@agrobridge.io
Av. Chapultepec 123, Col. Americana
Guadalajara, Jalisco, Mexico, CP 44160